Privacy Policy

This policy explains how Velnora Global ("we", "us"), an international healthcare facilitation company headquartered in Bengaluru, India, collects and uses personal information when you use velnoraglobalcare.com or contact us.

Information we collect

• Contact details: your name, country, email address, WhatsApp or phone number and how you prefer to be contacted.
• Health information you choose to share: the specialty or treatment you are interested in, a description of your requirements, and medical reports you upload.
• Travel preferences: number of travellers, preferred month, and accommodation or airport-transfer needs.
• Partner applications: business and contact details and supporting documents.
• Technical data needed to run the website securely, such as your IP address and browser type (used for security and to prevent misuse).

Why we use it

• To respond to your enquiry and coordinate your care with hospitals and specialists you agree to.
• To arrange travel, accommodation and airport transfers you ask for.
• To keep in touch during and after your treatment journey.
• To review partner applications.
• To keep our services secure and meet our legal obligations.

We process your health information only with your explicit consent, which you give when you submit an enquiry. You can withdraw it at any time by writing to [email protected].

Who we share it with

We share your medical information only with the hospitals and healthcare professionals involved in assessing or providing your care, and only with your consent. Service providers who host our website, store documents or send email for us process data on our behalf under appropriate safeguards. We do not sell your personal information.

International transfers

Because we coordinate treatment in India for patients abroad, your information is transferred to and processed in India. We protect it with encryption in transit and at rest and with strict access controls.

How long we keep it

We keep your information for as long as needed to coordinate your care and follow-up, and to meet legal requirements. Medical documents are deleted after a set period once your case is closed. You can ask us to delete your information earlier, subject to legal obligations.

How we protect it

Your data travels over an encrypted connection. Medical documents are encrypted before they are stored, and only authorised staff can open them; every opening is recorded.

Your rights

Depending on where you live (for example under the UK GDPR, Canada's PIPEDA, Australia's Privacy Act, US state laws or India's Digital Personal Data Protection Act), you may have the right to access, correct or delete your information, to object to or restrict its use, to withdraw consent, and to complain to a data-protection authority. To use these rights, contact [email protected].

Cookies

We use only cookies that are needed for the website to work. See our Cookie Policy.

Contact

Velnora Global, Bengaluru, Karnataka, India — [email protected].