International Patients
Your journey, step by step.
A clear, coordinated path from your first enquiry to follow-up at home — planned around your health, your family and your time zone.
- 01
Share your enquiry
Tell us what you need through our secure form or WhatsApp.
- 02
Speak with a coordinator
We contact you at a time that suits your time zone.
- 03
Share your reports
Upload medical reports securely for specialist review.
- 04
Hospital review
Suitable hospitals review your case and suggest a plan.
- 05
Receive your estimate
The hospital's plan and estimate, shared in writing.
- 06
Make your decision
Ask questions, compare options and decide at your pace.
- 07
Plan your travel
Stay, airport transfers and on-ground support arranged.
- 08
Treatment & follow-up
Support during your stay and after you return home.
Takes about three minutes · Reports can be shared later
Before you travel
What to prepare.
- Recent medical reports, scans and test results
- A list of the medicines you take
- Any diagnosis or advice from your own doctor
- A valid passport (for the medical visa)
- Your preferred travel dates and number of travellers
We plan around your time
United StatesNew York time
United KingdomLondon time
CanadaToronto time
AustraliaSydney time
Bengaluru, IndiaVelnora Global headquarters
Questions
Answers for international patients.
Do I have to pay to make an enquiry?
No. Sending an enquiry and speaking with a coordinator places you under no obligation. Any fees for coordination services are explained and agreed with you in writing before anything starts.
Who gives me the treatment plan and the estimate?
The hospital. Its doctors review your reports and propose a plan; the estimate comes from the hospital, and we share it with you in writing.
Which documents should I prepare?
Recent medical reports, scans or test results related to your condition, a list of current medicines, and your passport details when you are ready to travel. You can share reports later through your private link.
Is my medical information safe?
Your documents are sent over an encrypted connection and stored encrypted. They are shared only with your consent, and only with the hospitals and people involved in your care.
Do you help with the medical visa?
We guide you through the paperwork. Hospitals usually provide the invitation letter needed for an Indian medical visa; the visa decision is always made by the Indian authorities.
Can a family member travel with me?
Yes. Tell us how many people are travelling, and we will plan accommodation and transfers for your companions as well.
What happens after I return home?
We stay in touch and coordinate follow-up with your treating hospital, including online consultations where the hospital offers them.
